Frequently asked questions

Browse our stays, journeys, cruises and experiences, then send a reservation request from any page (or use Plan Your Journey for something bespoke). A travel advisor reviews it, confirms availability and details, and finalises your booking with you personally — every journey is hand-checked rather than sold instantly.

A request marks your interest and reserves our attention — it isn't an instant confirmation. Your advisor will be in touch (usually within one business day) to confirm availability and the final itinerary. You'll receive a confirmation email with your booking reference once it's secured.

Absolutely — that's our speciality. Use Plan Your Journey to tell us your destinations, dates, party and style, or build a multi-item trip with the Trip Builder and request a single tailored quote.

No, you can enquire as a guest. But creating a free account lets you track bookings, save favourites, build itineraries, download vouchers, and earn membership points.

For peak seasons, signature properties and bespoke itineraries we recommend two to six months ahead. That said, we love a beautiful last-minute escape too — just ask.

There is no online payment at the time of enquiry. Once your advisor confirms the details, our team arranges payment with you securely and shares a clear quote or invoice beforehand. You'll always know the full cost before anything is charged.

Prices are managed in INR and displayed in your chosen currency using live exchange rates (switch currency from the top bar). Final billing currency is confirmed with your advisor.

Displayed prices are indicative starting rates. Applicable taxes, fees and any extras are itemised in the formal quote your advisor prepares, so there are no surprises.

Yes — for many journeys we can arrange a deposit to secure your booking with the balance due later. Your advisor will outline the schedule when confirming.

For certain ultra-luxury or highly seasonal experiences we quote individually. Tap Enquire and we'll send tailored pricing.

Yes. Sign in and open the booking in My Account → Request a change, or contact your advisor. We'll do everything we can to accommodate new dates, guests or preferences, subject to the supplier's terms.

Cancellation terms depend on the specific property, cruise line or supplier and are confirmed in writing before you pay. Your advisor will always explain the policy that applies to your journey.

Many changes are free; some carry supplier fees (e.g. date changes close to travel). We'll tell you any cost before making the change.

Every account is a member. You earn one point for every ₹1,000 spent on confirmed journeys. As points grow you move from Member to Silver (1,500 points) to Gold (5,000 points), unlocking priority concierge, welcome amenities, upgrades and a dedicated advisor.

Open My Account, or visit the Membership page, to see your live points balance and progress to the next tier.

Your points and tier are maintained on your account. For anything specific to your balance, just ask your advisor.

Yes. Visit Gift a Journey, choose an amount and add a personal message — our concierge issues a beautifully presented digital gift card you can share by link.

The recipient simply quotes their gift code to our concierge, or mentions it on any booking enquiry, and the value is applied to their journey.

Enter the code in the balance checker on the Gift a Journey page.

A great deal — private transfers, jets and helicopters, yacht charters, private chefs, restaurant reservations, photographers, security and staff, and bespoke surprises. See Concierge Services to request any of these.

Use the WhatsApp button, Request a Callback, or the Ask the Concierge chat. A real advisor will respond.

We provide guidance and many product pages list entry notes, but visas and entry rules are ultimately your responsibility. We're always happy to point you in the right direction.

Once confirmed, vouchers and tickets appear in My Account under the relevant booking, where you can download them. You can also download a branded travel voucher for each confirmed booking.

We strongly recommend comprehensive travel insurance and can suggest trusted partners — ask your advisor.

Use the sign-in page; if you're stuck, contact us and we'll help you regain access.

We treat your information with care and only use it to plan and deliver your journeys. See our Privacy page for full details.

Yes — contact the concierge and we'll take care of it.