Legal
Cancellation & Refund Policy
Last updated: June 2026
Flight Cancellations
Flexible Fares
Where your itinerary permits, your concierge can cancel or amend flights on your behalf. Any partner charges are communicated transparently in advance, and balances refunded promptly to your original payment method.
Restricted Fares
Certain fares are non-refundable but may permit rebooking for a change fee. Your specialist will confirm the exact conditions before any booking is made.
Carrier-Initiated Changes
If a carrier cancels or significantly delays your flight, you are entitled to a full refund or complimentary rebooking. We will proactively manage this on your behalf.
Stay Cancellations
Flexible Rate Stays
Stays booked on a flexible rate can be cancelled without charge up to the date noted in your confirmation. After that date, the first night may be charged.
Non-Refundable Stays
Certain exclusive properties require non-refundable bookings. The full amount is committed at the time of reservation, regardless of subsequent changes.
No-Show Policy
If you do not arrive and have not cancelled, the property's no-show policy applies — typically the full booking amount is forfeited.
Journey Cancellations
30+ Days Before Travel
15% of total journey cost as cancellation charge.
15–29 Days Before Travel
30% of total journey cost as cancellation charge.
7–14 Days Before Travel
50% of total journey cost as cancellation charge.
Less than 7 Days
100% of total journey cost — no refund.
How Refunds Are Processed
Refund Method
Approved refunds are returned to your original payment method — the same card, bank account or payment instrument used at booking. We do not issue cash or store-credit refunds unless you request one specifically.
Refund Timeline
Once a cancellation is confirmed, refunds are initiated within 3 business days. Depending on your bank or card issuer, the credit typically appears within 7–14 business days of initiation.
Partner-Held Funds
Where a payment was made directly to a travel partner (airline, hotel, cruise line), the refund is issued by that partner under their own policy; your concierge tracks it on your behalf and keeps you updated.
Need help with a cancellation?
Call your concierge at +91 99199 10213 or email hello@voyagesco.com