Legal

Travel Fulfilment & Delivery Policy

Last updated: September 2026

Voyages & Co. arranges travel services rather than physical goods — this policy explains how your booking confirmation, tickets and travel documents are delivered to you.

1Nature of Our Services

We arrange flights, stays, cruises, rail journeys, experiences and bespoke itineraries on your behalf. As these are services, not physical goods, "delivery" refers to the confirmation and documentation of your booking rather than a shipped item.

2Booking Confirmation

A confirmation email with your reference number is sent as soon as your booking and payment are successfully processed, generally within a few minutes and always within 24 hours.

3Travel Documents

E-tickets, hotel vouchers and your itinerary are delivered digitally to the email address on your booking. Where a travel partner requires physical documents, we will arrange courier delivery and let you know the expected timeframe.

4Delivery Delays

Some documents (for example, visa-dependent tickets or partner-issued vouchers) can only be finalised closer to travel. Where this applies, your specialist will tell you in advance and keep you updated.

5Undelivered or Lost Documents

If a document hasn't arrived or has been misplaced, contact your concierge — we will reissue it at no extra cost.

If you haven't received your documents, contact us at hello@voyagesco.com